Privacy Policy

Last updated: 5 October 2025

Nomad Know How (“we”, “us”, or “our”) operates nomad-know-how.com and provides advisory and placement services for Live & Work Abroad opportunities (including Au Pair, teaching/assistant programs, working‑holiday guidance, and related services) (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or interact with us.

1) Who we are & how to contact us

Controller: Nomad Know How
Location: Gold Coast, Queensland, Australia
Email (primary): nomad.know.how.to@gmail.com

If you have any questions about this Policy or our data practices, please email us.

2) Information we collect

A) Information you provide

Applications (often via Google Forms): identity and contact details, eligibility (e.g., nationality, age, language/education), preferences, CV/resumé, availability, references, and any other information you include. Please avoid including unnecessary sensitive data unless requested for a clear purpose (e.g., accessibility needs).
Scheduling (e.g., Calendly): name, email, time zone, and booking notes.
Contact (site form, email, WhatsApp links): questions, feedback, and communications content.
Payments (if/when offered): billing details and transaction metadata processed by our payment provider(s). We do not store full card details on our servers.

B) Information collected automatically

Device/usage data: IP address, browser type/version, device type, operating system, referring URLs, pages viewed, links clicked, access times, and general interaction data.
Cookies & similar tech: see Section 9 (Cookies).
Analytics/ads tags (if implemented): we may use analytics (e.g., Google Analytics) and advertising pixels (e.g., Meta Pixel) to understand performance and measure campaigns in accordance with your consent settings.

C) Information from third parties

Placement partners (host families, schools) may share interview outcomes or references.
Social/job platforms if you choose to interact with us there.

We do not intentionally collect special category data (e.g., health, religion). If such data is provided for a clear purpose (e.g., accessibility), we process it only with your explicit consent or where permitted by law.

3) How and why we use your information (purposes & legal bases)

Provide the Services (review applications, assess eligibility, arrange interviews, facilitate matches, ongoing support).
Legal bases: Contract, Legitimate Interests.
Communicate with you (updates, scheduling, service notices, support).
Legal bases: Contract, Legitimate Interests.
Improve and secure our website/services (analytics, troubleshooting, fraud prevention).
Legal bases: Legitimate Interests, and Consent where required for non‑essential cookies.
Marketing (newsletters, program updates) when you opt in or where permitted.
Legal bases: Consent, Legitimate Interests. You may unsubscribe at any time.
Compliance (legal obligations, record‑keeping, safeguarding).
Legal bases: Legal Obligation, Legitimate Interests.

You can withdraw consent at any time; this will not affect the lawfulness of processing before withdrawal.

4) How we share information

We may share information with:

Host families/schools & placement partners to evaluate fit, arrange interviews, and manage placements.
Service providers that help operate our site and Services (e.g., web hosting, email, cloud storage, Google Forms, Calendly, analytics, customer support tools). They act under contract and only process data on our instructions.
Payment processors (if used) to process transactions.
Professional advisers (lawyers, accountants) under confidentiality.
Authorities or law enforcement when required by law or to protect rights and safety.
Business transfers (e.g., merger, acquisition) where permitted; we will provide notice where required.

We do not sell personal information. If we ever engage in “sharing” for cross‑context behavioral advertising as defined by applicable law, we will provide required notices and opt‑out options.

5) International data transfers

We may transfer your information to countries other than your own (e.g., to the United States or other regions where our providers operate). Where required by EEA/UK law, we rely on Standard Contractual Clauses (SCCs) or other lawful safeguards and implement appropriate protections.

6) Data retention

We retain personal information only as long as necessary for the purposes above and to meet legal/accounting requirements. Typical periods:

Applicants with no placement: up to 24 months after last interaction.
Placement records: for the duration of the placement and a reasonable period thereafter (e.g., 3 years), or longer if required by law.
Marketing contacts: until you unsubscribe or we cease sending marketing.
Server logs/diagnostics: typically 12 months.

We may anonymize data for statistics and reporting.

7) Your rights

Depending on your location, you may have rights to access, rectify, erase, restrict, object, port your data, and withdraw consent. You may also have the right to lodge a complaint with your local supervisory authority (e.g., an EEA Data Protection Authority or the UK ICO). To exercise rights, email nomad.know.how.to@gmail.com; we may need to verify your identity.

California (CPRA)

California residents may request to know/access, correct, delete, and may opt‑out of sale or sharing of personal information. We do not sell or share personal information as defined by CPRA, and we do not knowingly collect personal information from children under 16. Submit requests via nomad.know.how.to@gmail.com.

8) Security

We use administrative, technical, and physical safeguards designed to protect information (e.g., access controls, encryption in transit where applicable, least‑privilege access). No method of transmission or storage is completely secure.

9) Cookies & similar technologies

We use cookies to operate the site and improve your experience. Categories may include:

Strictly necessary (security, session management).
Functional/performance (site performance, preferences).
Analytics/marketing (only if implemented and, in EEA/UK, only with your consent).

You can manage cookies via browser settings. If required by your jurisdiction, we present a consent banner to choose categories before non‑essential cookies run.

10) Children’s privacy

Our Services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please contact us so we can take appropriate steps.

11) Third‑party websites & platforms

Our site links to third‑party platforms (e.g., Google Forms, Calendly, WhatsApp, social networks). Your interactions with those services are governed by their own privacy policies.

12) Local disclosures

Hosting: Our site is hosted with a managed WordPress provider; server locations may vary. Server logs may capture IP addresses and error diagnostics for security and troubleshooting.
Email & productivity: Cloud‑based email and storage services.
Forms & scheduling: Google Forms (Google LLC) and Calendly LLC.
Analytics/ads (if implemented): e.g., Google Analytics, Meta Pixel — subject to consent where required.
Payments (if implemented): processed by a third‑party provider; we do not store full card numbers.

13) Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last updated” date. If changes are material, we will provide additional notice where required by law.

Contact: nomad.know.how.to@gmail.com
Nomad Know How, Gold Coast, Queensland, Australia